Terms & Conditions — Stagie Freight Services Client Portal

Last updated: July 25, 2026

1. Introduction

Stagie Freight Services is committed to delivering world-class freight forwarding and logistics solutions. The Client Portal is an integral part of our digital transformation strategy, designed to give customers direct visibility and control over their freight transactions and account activities.

By accessing or using this Portal, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must immediately discontinue use of the Portal.

2. Purpose of the Client Portal

The Client Portal has been established to eliminate unnecessary delays, reduce paperwork, improve communication, and provide clients with a centralized platform through which they can:

• View and monitor their shipments in real time;
• Access duty charge statements and invoices;
• Upload proof of payment securely;
• Request sourcing quotations for goods from international suppliers;
• Receive shipment status updates and notifications;
• Maintain an organized digital record of freight transactions.

Stagie Freight Services strongly encourages all clients to conduct their shipment and payment interactions through the Portal, as it provides the fastest, most reliable, and most transparent method of service delivery.

3. Account Registration and Security

To access the Portal, clients must provide accurate company and contact information, including a valid phone number and email address. Account verification may be conducted through WhatsApp, SMS, email, or other approved communication channels.

You are solely responsible for maintaining the confidentiality of your login credentials. Any activity carried out under your account will be deemed to have been authorized by you. Stagie Freight Services shall not be liable for losses arising from unauthorized access resulting from your failure to safeguard your credentials.

4. Authorized Use

The Portal is intended exclusively for legitimate customers and authorized representatives of businesses engaging the services of Stagie Freight Services. You agree not to:

• Access another client’s account without authorization;
• Upload false, misleading, or fraudulent documents;
• Attempt to interfere with the operation or security of the Portal;
• Use automated tools or scripts to extract data from the Portal;
• Engage in any activity that may compromise the integrity of our systems.

Any attempt to misuse the Portal may result in immediate suspension of access and, where applicable, referral to the relevant authorities.

5. Shipment Information and Duty Charges

Shipment details and duty charges displayed in the Portal are provided for informational and operational purposes. While we strive to ensure accuracy, customs assessments, exchange rates, and regulatory requirements may change without prior notice.

Clients are advised to regularly review their Portal account for the most up-to-date shipment information and charges. Any discrepancies should be reported to Stagie Freight Services immediately through the official support channels.

6. Proof of Payment

Clients may upload proof of payment directly through the Portal. Submission of proof of payment does not constitute confirmation that funds have been received or cleared. Payments will only be considered valid after verification by the finance department of Stagie Freight Services.

Fraudulent, altered, duplicate, or misleading payment documents are strictly prohibited and may result in:

• Suspension or termination of Portal access;
• Delay or withholding of cargo release;
• Recovery of losses incurred;
• Legal action where necessary.

7. Sourcing Quote Requests

Clients may request quotations for sourcing goods from international suppliers through the Portal. Quotations are based on the information provided by the client and are subject to supplier availability, market conditions, shipping costs, and currency fluctuations.

A quotation does not constitute a binding agreement until confirmed in writing by Stagie Freight Services and accepted by the client.

8. Communications

By registering for the Portal, you consent to receive service-related communications from Stagie Freight Services, including but not limited to:

• Account verification messages;
• Shipment updates;
• Duty charge notifications;
• Payment confirmations;
• Operational announcements;
• Important service advisories.

These communications may be sent via email, WhatsApp, SMS, or other official channels and are considered an essential part of the service.

9. Data Protection and Confidentiality

Stagie Freight Services takes the privacy and security of client information seriously. Information submitted through the Portal, including business registration numbers, tax identification numbers, contact details, shipment records, and payment documents, is stored using appropriate security measures and used solely for operational, legal, and customer service purposes.

We do not sell client data to third parties. Information may only be disclosed where required by law, customs authorities, financial institutions involved in transaction verification, or other authorized regulatory bodies.

10. System Availability

We endeavor to maintain continuous availability of the Portal. However, temporary interruptions may occur due to maintenance, upgrades, technical issues, or circumstances beyond our reasonable control.

Stagie Freight Services shall not be held liable for losses arising from temporary unavailability of the Portal, provided reasonable efforts are made to restore service promptly.

11. Suspension and Termination

Stagie Freight Services reserves the right to suspend, restrict, or terminate Portal access at its sole discretion where:

• These Terms & Conditions are breached;
• Fraudulent activity is suspected;
• False information has been provided;
• Outstanding obligations remain unresolved;
• Continued access poses a security or operational risk.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Stagie Freight Services shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, the Portal.

Our total liability in relation to the Portal shall not exceed the amount of fees paid by the client for the specific service giving rise to the claim.

13. Amendments

These Terms & Conditions may be updated periodically to reflect operational, legal, or technological changes. The revised version will be published on the Portal, and continued use of the Portal after such publication constitutes acceptance of the updated terms.

14. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Malawi. Any disputes arising in connection with the Portal shall be subject to the jurisdiction of the competent courts of Malawi.

15. Contact Information

For assistance, account inquiries, or questions regarding these Terms & Conditions, please contact:

Stagie Freight Services
Email: support@stagiefreightservices.com
Website: www.stagiefreightservices.com

By creating an account and using the Stagie Freight Services Client Portal, you confirm that you have read, understood, and agreed to these Terms & Conditions in their entirety.